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Repair Time / Turn Around Time (TAT)

WIMIsys shall provide a response notice within three (3) working days after receiving the RMA return from customer. Warranty repair or replacement shall be ready for shipping within fourteen (14) working days after confirming the receipt of defective unit(s). Out of warranty repair shall be finished after customer confirms and approves the proforma invoice (PI) for the RMA charge. For large quantity returns, WIMIsys shall confirm the repair time separately.


Repair Warranty

WIMIsys provides repair warranty for the repaired part or system: 

- for Out of Warranty products or parts: three (3) months 

- for In-Warranty or DOA products or parts: till the end of normal warranty period


Multiple Repairs

WIMIsys shall be responsible for repair without any charge if repaired products or parts which exhibit the same failure caused by the same component within three (3) months after the date of shipment (by WIMIsys). 


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